Refund policy

Trippy Sip Apparel Return & Refund Policy

At Trippy Sip Apparel, customer satisfaction is our top priority! We understand that shopping online can sometimes be tricky, and we want to ensure that you love your purchase. If you’re not completely satisfied with your order, please read our return and refund policy below.

Returns

We accept returns within 30 days of receiving your order. To be eligible for a return:

  • The item must be in its original condition, unused, and with all original tags and packaging.
  • We do not accept returns on sale items, customized products, or underwear/lingerie for hygiene reasons.
  • You will need to provide a proof of purchase or order number to initiate the return.

How to Return

  1. Contact Us: Please email our customer service team at trippysipsupport@protonmail.com with your order number and the reason for the return. We will guide you through the return process.
  2. Pack Your Items: Carefully package the item(s) you're returning, ensuring they are in new, unworn condition with tags attached.
  3. Send Back: Use the provided return label (if applicable) to ship the item(s) back to us. Please note that the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., defective items or wrong orders).

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

  • Please note that shipping fees are non-refundable.
  • If you used a discount code or a promotional offer, your refund will reflect the discounted price.

Exchanges

We are happy to offer exchanges on items that are still in new condition. If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order.

Defective or Damaged Items

If your item is defective or damaged upon arrival, please reach out to us within 7 days of receiving your order. We will provide you with a return label and issue a full refund or replacement, depending on your preference.

Late Returns

Any returns requested outside of the 30-day return window will not be accepted. We recommend contacting us as soon as possible if you wish to initiate a return.

How to Contact Us

If you have any questions or concerns regarding our return and refund policy, feel free to reach out to our customer service team at trippysipsupport@protonmail.com. We are always here to help!

Trippy Sip Apparel’s Commitment to You

We believe in creating good vibes through fashion, and we want you to feel great about your purchases. If you’re not fully satisfied, we’ve got your back. Our aim is to ensure you’re happy with every aspect of your shopping experience!